Terms & Conditions and Privacy Policy

Terms & Conditions

Digital Courses · Coaching · Bundles

1. About these Terms

These Terms & Conditions govern the purchase, access and use of digital courses, coaching services, bundles and related materials provided through coachkris.co.uk by Kristian Sokol trading as Coach Kris ("Coach Kris", "we", "us" or "our").

By placing an order, accessing digital content, booking a coaching session or otherwise using a purchased product or service, you agree to these Terms.

2. Products and Services

Products and services may include:

• The Voice You Feed (VYF);
• Alignment;
• bundles containing VYF and Alignment;
• individual 1:1 coaching sessions;
• packages containing multiple coaching sessions;
• future digital courses, guides, downloads, resources or coaching services offered by Coach Kris.

The product description, price, currency, included materials and delivery method shown at checkout form part of your contract.

3. Digital Content and Access

VYF, Alignment and similar products are supplied electronically. Access may be provided through a download page, email, member area or another digital delivery method.

A purchase gives the named purchaser a personal licence to use the content. It does not transfer ownership of the intellectual property.

You are responsible for having a suitable device, internet connection and software capable of accessing the supplied materials.

4. Refund Policy for Digital Products

Except where mandatory law gives you a right to a refund, repair, replacement, cancellation or other remedy, digital-content sales are final once access, download or supply has begun.

We do not normally provide change-of-mind refunds because:

• you changed your mind after receiving access;
• you did not start or complete the course;
• you did not use the materials;
• you did not have enough time to complete the programme;
• you expected different personal results;
• you later decided the course was not suitable for you.

Nothing in these Terms removes statutory rights that cannot legally be excluded. If digital content is faulty, materially not as described, inaccessible because of a fault on our side, or otherwise fails mandatory legal standards, any applicable statutory remedies remain available.

5. Immediate Digital Supply and Cancellation Rights

Where applicable law provides a cooling-off or withdrawal period for online purchases, different rules may apply to digital content supplied immediately.

For customers in jurisdictions such as the United Kingdom and EU/EEA, before immediate digital supply we require you to expressly request immediate access and acknowledge that, once supply begins, you lose the statutory right to withdraw from or cancel the digital-content purchase to the extent permitted by law. Rights relating to faulty or non-conforming content remain unaffected.

6. Personal Licence Only

Each purchase is licensed to the original purchaser for personal, non-commercial use only. The licence is limited, non-exclusive, non-transferable and may be revoked if these Terms are materially breached.

Without prior written permission from Coach Kris, you must not:

• copy, reproduce or redistribute the course or a substantial part of it;
• upload course files or screenshots to websites, cloud folders, social media, file-sharing services, forums, communities or repositories;
• publish, post, stream, broadcast or otherwise make the materials available to the public;
• give, lend or send copies to friends, family members, colleagues, clients or groups;
• share download links, access credentials, member-area logins or protected URLs;
• sell, resell, rent, sublicense or commercially distribute the materials;
• translate, adapt or repurpose substantial parts of the materials into another paid or free course, workbook, coaching programme, training product or commercial resource;
• remove copyright, ownership, branding or attribution notices;
• use the materials to train clients, groups or organisations without a separate written commercial licence;
• use automated scraping, bulk extraction or similar methods to reproduce substantial portions of the content.

7. Intellectual Property

All original written content, course materials, exercises, graphics, diagrams, teaching materials, page designs, recordings and other original expression supplied by Coach Kris remain the intellectual property of Coach Kris or the relevant rights holder and are protected by applicable intellectual-property laws.

The purchase of a product does not assign copyright or any other intellectual-property ownership to the purchaser.

Nothing in these Terms prevents uses that are expressly permitted by mandatory copyright law in the purchaser's jurisdiction.

8. Unauthorised Sharing, Piracy and Enforcement

Unauthorised reproduction, publication, resale, distribution or public sharing may constitute breach of contract and infringement of intellectual-property rights.

Where we reasonably believe materials have been unlawfully shared, we may, where lawful:

• suspend or terminate access;
• withdraw the licence granted under these Terms;
• request deletion or removal of the material;
• submit copyright or platform takedown notices;
• contact hosting providers, marketplaces, payment providers or relevant platforms;
• seek legal remedies available under applicable law.

9. Educational and Coaching Nature

Coach Kris products are educational and coaching resources intended to support reflection, decision-making, behaviour change, personal development and lifestyle alignment.

They are not a substitute for professional:

• medical diagnosis, treatment or emergency care;
• psychological or psychiatric treatment or psychotherapy;
• dietetic or nutritional treatment;
• physiotherapy or rehabilitation;
• legal, tax, accounting or financial advice.

Coaching does not create a doctor-patient, therapist-client, solicitor-client, fiduciary or other regulated professional relationship.

10. Health and Safety

Some materials discuss sleep, movement, nourishment, recovery, habits, stress, discomfort and challenge.

You remain responsible for deciding what is safe and appropriate for your circumstances.

You must not use the courses or coaching as a reason to:

• ignore pain, injury, illness, dizziness, warning signs or genuine exhaustion;
• ignore medication requirements or professional medical advice;
• engage in unsafe fasting, restriction or extreme exercise;
• push through symptoms that require rest, assessment or medical care;
• substitute course content for qualified medical or mental-health treatment.

Discomfort is not the same as danger. If you have a medical condition, are pregnant, have a history of disordered eating, take medication, have an injury, experience significant physical or psychological symptoms, or are considering a significant change to diet, exercise or health behaviour, seek appropriate professional advice where necessary.

11. No Guarantee of Results

Results vary from person to person. We do not guarantee any particular health, financial, business, career, relationship, weight, lifespan, disease-prevention, mental-health or behavioural outcome.

Stories, examples and personal experiences are illustrative and do not guarantee that another person will obtain the same result.

12. 1:1 Coaching Sessions

Where a purchase includes 1:1 coaching, the purpose is to help you reflect, apply course material, identify sticking points, make decisions and develop practical next steps.

Unless stated otherwise at checkout:

• a standard private session lasts up to 60 minutes;
• sessions are subject to availability;
• sessions are for the named purchaser and are not transferable or resalable without written permission;
• you are responsible for joining on time using the booking and meeting details supplied.

13. Rescheduling, Late Arrival and No-Shows

Please give at least 24 hours' notice if you need to reschedule a coaching session. With at least 24 hours' notice, we will normally permit a reasonable rescheduling of that appointment.

With less than 24 hours' notice, or if you do not attend, the session may be treated as used, subject to mandatory consumer rights and our discretion for genuine emergencies.

If you arrive late, the session may still finish at the originally scheduled end time. If Coach Kris needs to cancel or reschedule, an alternative appointment will be offered.

14. Coaching Refunds and Packages

Digital content and live coaching may have different legal cancellation rules. Where a bundle contains both, each element may be treated according to the legal rules applicable to that type of supply.

A coaching session that has already been fully delivered is not refundable merely because you are dissatisfied with the personal outcome, except where mandatory law provides otherwise.

If you lawfully cancel a service after expressly requesting that performance begin during an applicable cooling-off period, you may be responsible for a proportionate amount for services already supplied where the law permits.

15. Session Validity

Unless a different period is stated at checkout, coaching sessions purchased as part of a package should be used within 6 months of purchase. Any extension is at our discretion, except where mandatory law requires otherwise.

16. Coaching Confidentiality

Information shared in coaching is treated confidentially and used only as reasonably necessary to provide the service, maintain appropriate records and meet legal obligations. We will not intentionally disclose coaching information to third parties without permission except where disclosure is required by law, reasonably necessary to protect legal rights, or necessary in response to a serious and imminent safeguarding concern. Coaching is not an emergency or crisis service.

17. Prices, Currency, Taxes and Payment

Prices are displayed in US dollars (USD) unless stated otherwise. Applicable taxes will be included or shown at checkout where required. Your bank, card issuer or payment provider may apply foreign-exchange rates, international transaction charges or other fees that we do not control.

Payments may be processed by third-party providers such as Stripe. Their separate terms and privacy practices may apply to payment processing.

18. Promotional and Customer-Only Pricing

We may offer customer-only, launch, bundle or post-purchase prices. A promotional price does not create a right to receive that same price later.

Any reference to a normal, standalone or previous price is intended to reflect a genuine pricing structure.

19. Access, Delivery and Technical Problems

We will use reasonable efforts to provide access promptly after successful payment. If a genuine delivery or access problem occurs on our side, contact kristian.sokol@icloud.com so we can attempt to resolve it.

Temporary problems caused solely by your device, internet connection, third-party software or unsupported configuration are not, by themselves, grounds for a refund where the product was supplied as described and is otherwise accessible.

20. Account and Access Security

Where login credentials or protected links are supplied, you are responsible for keeping them secure. We may suspend access where we reasonably believe an account or protected link is being shared or abused.

21. Privacy and Communications

Personal information is handled in accordance with the Coach Kris Privacy Policy and applicable data-protection law. Transactional communications may be sent where necessary to deliver purchases, provide booking information, issue receipts, send access instructions or communicate material service updates.

22. Testimonials and Feedback

Testimonials and reviews must reflect genuine customer experiences. We will not knowingly publish fabricated testimonials or materially alter the meaning of a customer's statement.

23. Acceptable Conduct

We may end a coaching relationship or restrict access for abusive, threatening, discriminatory, harassing, fraudulent or otherwise seriously inappropriate conduct, subject to applicable law.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability that cannot legally be excluded for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

Subject to mandatory law, Coach Kris is not responsible for loss caused solely by misuse of the materials, failure to follow appropriate professional advice, decisions made independently by the customer, or results differing from the customer's expectations.

25. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, such as major platform outages, internet infrastructure failures, natural disasters, government action or serious illness, provided this clause does not remove rights that mandatory law gives you.

26. Changes to Products or Terms

We may make reasonable updates to digital products or these Terms. A material change will not retrospectively remove rights already acquired under a completed purchase.

27. Severability and No Waiver

If a court or authority finds part of these Terms unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

28. Governing Law and Consumer Rights

These Terms are governed by the laws of Northern Ireland, subject to any mandatory consumer protections that apply in the customer's country of residence.

Nothing in these Terms deprives a consumer of mandatory rights or any right to bring proceedings in a forum that applicable consumer law gives them.

Regional Consumer Rights - United Kingdom

UK consumers retain statutory rights in relation to digital content and services. Digital content must meet applicable legal standards, and a blanket no-refund term does not override rights relating to faulty or non-conforming content.

Where immediate digital access is supplied during an applicable cancellation period, we may require express consent to immediate supply and acknowledgement that the cancellation right is lost once supply begins, to the extent permitted by law.

European Union / European Economic Area

EU/EEA consumers may have a statutory withdrawal period for distance contracts. For paid digital content supplied immediately, the withdrawal right may be lost after performance begins where the legally required prior express consent, acknowledgement and confirmation have been provided.

Mandatory remedies for digital content or digital services that do not conform to the contract remain unaffected. National implementation and procedures may vary between countries.

United States

Online purchases in the United States are subject to applicable federal and state consumer-protection laws.

Our refund terms are disclosed before purchase and do not override rights that cannot legally be waived.

Health-related marketing and course content are not intended as diagnosis, treatment or guaranteed medical outcomes.

Other Countries / Rest of World

Consumer-protection, refund, cooling-off and digital-content laws vary between countries. For customers outside the United Kingdom, EU/EEA and United States, the commercial policy remains that digital sales are final after access begins except where mandatory local law provides otherwise.

Copyright Notice for Course Materials

© 2026 Coach Kris. All rights reserved.

Licensed to the original purchaser for personal use only. Coach Kris course materials may not be copied, shared, uploaded, published, resold, distributed, reproduced or used to create derivative commercial materials without prior written permission, except to the extent permitted by mandatory law.

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Privacy Policy

Website · Digital Courses · Coaching

1. Who We Are

This Privacy Policy explains how Kristian Sokol trading as Coach Kris ("Coach Kris", "we", "us" or "our") collects, uses, stores and shares personal information when you visit coachkris.co.uk, purchase a digital course, book coaching, contact us or otherwise interact with our services.

For UK data-protection purposes, Kristian Sokol trading as Coach Kris is the controller of personal information covered by this Policy.

Privacy contact: kristian.sokol@icloud.com · Website: coachkris.co.uk · Postal address: 54 Shergrim Grove, Omagh, BT79 7FG, United Kingdom · Country of establishment: United Kingdom

2. Personal Information We Collect

Depending on how you interact with Coach Kris, we may collect the following categories of information:

• Identity and contact information, such as your name and email address.
• Purchase and transaction information, such as products purchased, payment status, transaction identifiers, billing country and order history.
• Payment-related information processed by Stripe. Coach Kris does not normally receive or store your full payment-card number.
• Coaching and booking information, such as appointment details, timezone, goals, questions and information you choose to provide before or during coaching.
• Communications, including emails, support requests, feedback, testimonials and other messages you send to us.
• Website and device information, such as IP address, browser type, device type, referring pages, approximate location derived from IP address and website activity where collected by hosting, security or analytics tools.
• Marketing preferences, including whether you have subscribed, unsubscribed or otherwise expressed a preference about marketing communications.
• Information you voluntarily provide through forms, questionnaires, course feedback or coaching conversations.

3. Health and Other Sensitive Information

Because some Coach Kris courses and coaching discuss health, habits, nourishment, movement, sleep, recovery and personal circumstances, you may choose to disclose information about your health or wellbeing.

Please do not send detailed medical information unless it is genuinely relevant to the coaching relationship.

Where sensitive or special-category information is processed, we will only use it where a lawful condition applies, such as your explicit consent where required, and only to the extent reasonably necessary.

Coach Kris is not a medical or mental-health service. If information you provide indicates that professional medical, psychological or emergency support may be appropriate, we may encourage you to seek qualified professional help.

4. How We Collect Information

We collect personal information:

• directly from you when you buy, register, download, book, email, submit a form or communicate with us;
• from payment and commerce providers such as Stripe when they confirm a purchase or payment status;
• from our website platform and technical service providers when you use coachkris.co.uk;
• from booking, email or communication tools used to deliver coaching and customer support;
• automatically through essential cookies, server logs and, where enabled, analytics or similar technologies.

5. Why We Use Your Information

We may use personal information to:

• process orders and payments;
• deliver The Voice You Feed, Alignment and other digital products;
• provide download links, access pages, receipts and customer-service messages;
• schedule and deliver 1:1 coaching sessions;
• respond to questions, support requests and complaints;
• maintain records of purchases, licences and customer access;
• protect our website, courses, intellectual property and systems against fraud, misuse, unauthorised sharing or security threats;
• improve our products, customer experience and website;
• send marketing communications where permitted and where you have not opted out;
• comply with tax, accounting, legal and regulatory obligations;
• establish, exercise or defend legal claims.

6. Our Lawful Bases under UK GDPR / EU GDPR

Where UK GDPR or EU GDPR applies, we rely on one or more lawful bases depending on the purpose:

• Contract - where processing is necessary to take payment, deliver your purchase, provide access or deliver coaching you have requested.
• Legitimate interests - where reasonably necessary to operate and improve the business, provide customer support, prevent fraud, protect intellectual property, maintain security and understand how our services are used, provided those interests are not overridden by your rights.
• Consent - where you have actively agreed, for example for certain marketing, non-essential cookies or sensitive information where explicit consent is required.
• Legal obligation - where we need to keep or disclose information to meet tax, accounting, regulatory or other legal requirements.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Payments and Stripe

Payments may be processed by Stripe. Stripe receives and processes payment and related information in order to complete transactions, prevent fraud and provide payment services.

Coach Kris generally receives transaction details and payment status rather than your full card number.

Stripe acts under its own privacy terms for the personal information it processes.

8. Website Platform and Service Providers

coachkris.co.uk is built and operated using third-party technology, including Base44 and other hosting, infrastructure, email, security, booking or communication providers used from time to time.

These providers may process personal information only as necessary to provide their services, operate the website, deliver purchases, send communications, schedule sessions, maintain security or support the business.

We seek to use service providers that provide appropriate contractual, privacy and security protections for the information they process.

9. Who We Share Personal Information With

We may share personal information with:

• payment processors, including Stripe;
• website, hosting and infrastructure providers, including Base44 where applicable;
• email and communications providers;
• booking and calendar providers used for coaching appointments;
• analytics, security and fraud-prevention providers where enabled;
• professional advisers such as accountants, lawyers or insurers where necessary;
• government bodies, regulators, law-enforcement authorities or courts where required by law or reasonably necessary to protect legal rights.

We do not sell your personal information for money.

10. International Transfers

Some service providers may store or process personal information outside the United Kingdom or the country where you live, including in the United States or other countries.

Where UK or EU data-protection law requires safeguards for an international transfer, we rely on an applicable lawful transfer mechanism, such as an adequacy regulation or decision, approved contractual safeguards, or another mechanism permitted by law.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution needs.

As a general guide:

• Order, payment and accounting records may be retained for up to 6 years or longer where required by tax or legal obligations.
• Customer access and licence records may be kept for as long as necessary to provide access, verify purchases and protect intellectual-property rights.
• General enquiries and customer-support correspondence are normally retained for up to 2 years after the matter is closed unless there is a reason to keep them longer.
• Coaching booking information and working notes, if any are created, are normally retained for up to 2 years after the coaching relationship ends unless a longer period is reasonably required.
• Marketing contact information is retained until you unsubscribe or we otherwise determine it is no longer appropriate to contact you. We may retain a minimal suppression record so we know not to re-add you to marketing.
• Cookie and analytics information is retained according to the settings and retention periods of the relevant technology.

12. Marketing Communications

We may send marketing emails about Coach Kris products, services or related content where permitted by law. Where consent is required, we will request it.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting kristian.sokol@icloud.com.

Transactional messages necessary to deliver a purchase, provide account access, manage a booking or communicate about an existing service are not treated as optional marketing.

13. Cookies and Similar Technologies

coachkris.co.uk may use cookies and similar technologies for essential website functions, security, remembering preferences and, where enabled, analytics or marketing.

Where applicable law requires consent for non-essential cookies, those technologies should not be activated until you have made the relevant choice.

You can also control cookies through your browser settings. Blocking essential cookies may affect website or checkout functionality.

14. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online system can be guaranteed completely secure. You are responsible for keeping any account credentials, protected download links or booking details confidential.

15. Your Privacy Rights - UK and EU/EEA

Depending on the circumstances and the law that applies, you may have rights including:

• the right to be informed about how your personal information is used;
• the right to access personal information we hold about you;
• the right to correct inaccurate or incomplete information;
• the right to request deletion in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to data portability for certain information;
• the right to object to certain processing, including direct marketing;
• the right to withdraw consent where processing is based on consent;
• rights relating to certain solely automated decisions with legal or similarly significant effects.

These rights are not absolute and may be subject to legal exceptions. To exercise a right, email kristian.sokol@icloud.com. We may need to verify your identity before acting on a request.

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner's Office (ICO). If you are in the EU/EEA, you may complain to the data-protection authority in the country where you live, work or believe an infringement occurred.

16. United States Privacy Rights

US privacy rights vary by state. If a state privacy law applies to Coach Kris and to your personal information, you may have rights such as access, correction, deletion, obtaining a copy of certain information, or opting out of certain forms of targeted advertising, sale or sharing.

Coach Kris does not sell personal information for money. If our practices change in a way that creates additional rights under an applicable US state law, we will provide the notices and choices required by that law.

You may contact kristian.sokol@icloud.com to make a privacy request. We may need to verify your identity and may decline or limit a request where the law allows.

17. Customers in Other Countries

If you live outside the United Kingdom, EU/EEA or United States, your local privacy law may give you additional or different rights.

Where a mandatory local privacy law applies to our processing of your information, we will respect rights that cannot legally be excluded.

18. Automated Decision-Making

Coach Kris does not currently make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

Payment, fraud-prevention or security providers may use automated systems as part of their own services under their respective privacy terms.

19. Children

Coach Kris products and coaching are intended for adults. We do not knowingly collect personal information from children under 18 for the purpose of selling or delivering these services.

If you believe a child has provided personal information to us without appropriate permission, contact kristian.sokol@icloud.com.

20. Links and Third-Party Services

Our website or communications may link to third-party websites or services. Their privacy practices are controlled by them, not Coach Kris. You should review their privacy information before providing personal information.

21. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on coachkris.co.uk with an updated date.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.

22. Contact

For privacy questions or requests, contact:

If you are unhappy with how a privacy concern has been handled, please contact Coach Kris first so we can try to resolve it. You may also have the right to complain to the privacy or data-protection regulator that applies where you live.